Privacy Policy

1. Introduction

Welcome to Nihoma ("Company," "we," "us," or "our"). We deeply respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines our practices regarding the collection, use, maintenance, protection, and disclosure of information when you use our website, mobile application, and related services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our Services. This policy may change from time to time; your continued use of the Services after we make changes is deemed to be acceptance of those changes.

2. Information We Collect

We collect several types of information from and about users of our Services, including:

A. Personal Identification Information

We collect personal information such as your name, postal address, email address, telephone number, date of birth, and Identification Card (IC) Number. The IC Number is collected specifically for multi-level marketing (MLM) regulatory compliance and Know Your Customer (KYC) purposes to verify your identity and ensure the integrity of our network organization.

B. Financial and Transactional Data

When you conduct transactions, manage commissions, or make purchases, we collect necessary financial information. This may include banking details for manual bank transfers, purchase history, and network hierarchy data necessary for commission calculations.

D. Technical and Usage Data

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. This includes IP addresses, browser types, operating systems, and device identifiers.

3. How We Use Your Information

We use the information we collect about you or that you provide to us to:

• Present our Services and their contents to you.
• Process payments, issue commissions, and maintain your network organization structure accurately.
• Verify your identity through Identification Card (IC) Number and other KYC (Know Your Customer) procedures to ensure MLM regulatory compliance.
• Provide you with customer support and respond to your inquiries.
• Fulfill the purposes for which you provided the information, such as processing receipt verifications.
• Notify you about changes to our Services or any products we offer.
• Enforce our terms of service and prevent fraudulent transactions or organizational manipulation.
• Comply with applicable legal, tax, and regulatory compliance obligations.

4. Sharing and Disclosure

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties without advance notice, except in the circumstances described below:

• Service Providers: We may share your data with trusted third parties who assist us in operating our website, conducting our business, database hosting (e.g., Supabase), or serving our users, so long as those parties agree to keep this information confidential.
• Legal Requirements: We may release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
• Business Transfers: In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Nihoma's assets, user information may be among the assets transferred.
• Network Visibility: Certain limited profile data (such as username and ranking) may be visible to your upline and downline organization as necessary to display network hierarchy and calculate commissions.

5. Data Security & Retention

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure cloud servers behind firewalls.

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as strictly required to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

6. Your Data Rights

Depending on your location, you may have specific rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact our support team or visit our dedicated Account Deletion page.

7. Children's Privacy

Our Services are not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Services. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this App or Website.

8. Contact Us

agency_support@nihoma.com.my

Nihoma Sdn. Bhd.
Wisma Nihoma, 42, 44, 46, Lorong Kelasah 3, Taman Kelasah,
13700 Seberang Jaya, Prai, Pulau Pinang, Malaysia